TDArx was founded 25 years ago as a telecommunications provider. Over the years we integrated data services into our solutions and today we are a full service Managed Services Provider. We offer voice and data services including: design, implementation, repair, remote monitoring and management. We also offer a 24x7 help desk for end user support. All services are supported by our 24 x 7 x 365 Network Operations Center – Data Optimization Center called NOCDOC®.
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Challenge: A leading manufacturer of custom rubber products experienced tremendous growth and increasing deliverables from their clients. As their business grew, the demand for a stable and secure network environment became a necessity. Their staff travelled extensively and often to international locations. They needed on-demand, always available access to their systems and network. Our client wanted to continue focusing on their core competencies and not burden themselves with hiring an IT staff to manage their network and users.
Solution: TDArx was engaged to provide an assessment of their current network and provide a turnkey solution to address their IT needs. Utilizing our Total Managed Care solution, we were able to provide their network the stability necessary to run a 24 hour manufacturing operation. Network devices and workstations are monitored 24 x 7 and through our ProActive IT services, we are able to remediate potential issues before they impact production. Users have access to our 24 hour help desk to ensure they are never without access to their critical systems. Our solution allowed the client to focus on business growth and increased productivity.