Total Managed Care Solution
Our Global Network Operations Center, Service Desk and Service Operations Center powered by NOCDOC® extends the capabilities of your organization based upon your business and technical requirements. We have multiple service levels that allow you to mix and match our team based upon your business needs. TDArx delivers a professional, reliable, and cost effective managed services model to support your infrastructure. We are agile and flexible. You select the support you need for your business and we will align our team. We can have you up and supported in as little as 30 days. We are driven by service level objectives and key performance indicators.
Remote Monitoring & Managed Services (RMM)
- Servers – System Resource & Process Monitoring
- Routers & Switches
- Firewall/Security Devices
Help Desk - Provides a single point of contact for end users
- Disruption of service
- Service Requests
- Change Requests
- Remote desktop monitoring
- Users have multiple points of communication – Phone, Email and Chat
Engineering Services
- Includes Remote and/or Onsite Engineering Services
- Project consulting, design and implementation
- Dedicated bi-weekly, weekly or monthly onsite network maintenance
- IT staff augmentation when your project requires additional resources
Assessment Services
- Initial Network Assessment
- Security Assessment
- Exchange Assessment
- Device Discovery Assessment
